Cyara

Cyara Customer Experience Assurance Platform

Webinar

Webinar: The Growing Ethical Implications of Generative AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Webinar: What is an LLM and what is it used for?

Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.

Webinar: Key Considerations for Government Contact Centers to Deliver the Best CX

Industry experts with Cyara & Genesys discuss how two companies come together to meet the new standard of exceptionalism in today’s AI landscape and allow for unique opportunities to enhance the quality of service for both CX employees and customers in the government sector. Hosted by Carahsoft for government sector contact center leaders.

Partner Webinar: What Partners Need to Know! Two Pillars of Modern Contact Centers Discuss Cloud+Conversational AI

One of the hottest topics in the industry is moving contact centers to the cloud and partners are in the throes of helping their customers transition. Watch Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner in this 30 minute webinar. Become armed with the key benefits tipping the scales when deciding to embrace a CCaaS platform and leveraging the ability of conversational AI to power self-service solutions. Organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.

Webinar: Deciphering the World of LLM-Based AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners), this webinar explores the truths and myths around large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Webinar: What Do Customers Think of Your Chatbot? (EMEA)

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Christoph Börner and Customer Success Team Lead David Lane for a 30-minute webinar to go through the survey findings

Webinar: What Do Customers Think of Your Chatbot? (ANZ)

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Kelly Zunker for a 30-minute webinar to go through the survey findings.